Marsh U.S. ConsumerConnexions receives certifications for providing

from J.D. Power and Associates.

The Marsh ConsumerConnexions insurance brokerage call center has been recognized for customer satisfaction excellence by J.D. Power and Associates under its Certified Call Center Program.

The following services received certification
recognition for Marsh U.S. ConsumerConnexions:

• Life & Health Affinity Services
• Auto & Home Choice Services
• Voluntary Benefit Services
• Sponsored Program & Franchise
  Insurance Services
• Professional Liability Insurance Services

For certification status, a call center must perform within the top 20 percent of customer service scores, which is based on benchmarks established by J.D. Power and Associates’ cross-industry customer satisfaction research. The criteria used include evaluation of: courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

Marsh ConsumerConnexions is the first insurance broker to receive J.D. Power and Associates certification. For J.D. Power and Associates Certified Call Center Program^SM information, please visit www.jdpower.com.